A Complaint Is a Gift : Using Customer Feedback as a Strategic Tool: by Janelle Barlow
by Janelle Barlow
Emotional Value: Creating Strong Bonds with Your Customers: by Janelle Barlow
by Janelle Barlow
Branded Customer Service: The New Competitive Edge: by Janelle Barlow
by Janelle Barlow
A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong (16pt Large Print Edition): by Janelle Barlow
by Janelle Barlow