Handbook of Usability Testing : How to Plan, Design, and Conduct Effective Tests

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants -- no, expects -- your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

Learn to recognize factors that limit usability

Decide whether testing should occur in a lab setting or at the site where the product is used

Set up a test plan to assess goals for your product's usability

Choose and train effective test moderators

Decide on the best way to collect and review data

Report the results and make recommendations

Learn user-centered design principles and practices -- the context for usability testing

Reap the benefits of templates, tables, models, case studies, and other tools of the trade

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Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates Less