Human Resource Management in the Hospitality Industry

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and manageme... Read more

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.
Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:
-Selection, appointment and induction
-Training and management development
-Labour turnover
-Employee relations and employment law
-Managing people and customer care
-Business Ethics
Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
* Practical introduction to human resource management, ideal for new students and managers in the hospitality industry
* 8th edition with updated data and new material on multi-unit operations and management
* Increased international focus with up to date case studies and examples Less