Nonfiction | Business & Investing

Managing Public Disputes

by Susan L. Carpenter

2020-07-24 17:21:37

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For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:... Read more
For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
* Eight tasks targeted for designing an overall strategy formanaging public disputes Less

Book Details

File size8.98x6.02x0.86inches
Print pages314
PublisherJossey-Bass
Publication date August 1, 2001
ISBN9780787957421
autor-image
Susan L. Carpenter
Author
...

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