All-purpose | Everything Else
The Language Of Patient Feedback: A Corpus Linguistic Study Of Online Health Communication
by Paul Baker 2021-01-08 12:30:48
image1
COMPARE PRICE
The Language of Patient Feedbackprovides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 m... Read more

The Language of Patient Feedbackprovides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:

  • Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.

  • Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.

  • Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.

  • Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.

The Language of Patient Feedbackis key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.

Less
  • File size
  • Print pages
  • Publisher
  • Publication date
  • Language
  • ISBN
  • 9.21 X 6.14 X 0 in
  • 258
  • Routledge
  • April 4, 2019
  • English
  • 9781138702776
autor-image
Paul Baker
Author
Paul Baker is a research associate at the Department of Linguistics, Lancaster University. His research interests include endangered and minority languages, language and sexualities and corpus based a...
Compare Prices
image
Hard Cover
Buy CAD 230.50
Available Discount
No Discount available
Related Books
view all
image1
You Be You: Detox Your Life, Crush Your Limitations, and Own Your Awesome:
image1
We Are Not Friends (You Are Not Small):
image1
The Secret Wife: A captivating story of romance, passion and mystery:
image1
The Book Club:
image1
Clean & Lean: 30 Days, 30 Foods, a New You!:
image1
American Moonshot: John F. Kennedy and the Great Space Race:
image1
Twinkle, Twinkle, Little Star (Indestructibles Series):
image1
Can't Make This Stuff Up!: Finding the Upside to Life's Downs:
image1
Feed Your Best Friend Better: Easy, Nutritious Meals and Treats for Dogs:
image1
Row, Row, Row Your Boat (Indestructibles Series):
image1
The Silent Woman (Cat Carlisle, Book 1):
image1
The Wonderful Things You Will Be:
image1
Commander in Cheat: How Golf Explains Trump:
image1
Diary of an Awesome Friendly Kid: Rowley Jefferson's Journal:
image1
Hurricane Season:
image1
House of Shadows: An Enthralling Historical Mystery:
image1
Good Night, Little Blue Truck:
image1
There Was an Old Lady Who Swallowed a Chick!:
image1
Falter: Has the Human Game Begun to Play Itself Out?:
image1
Trillion Dollar Coach: The Leadership Playbook of Silicon Valley's Bill Campbell:
image1
Made for Me:
image1
Going to School:
image1
Life Will Be the Death of Me: ...And You Too!:
image1
Secrets Between Us: An absolutely gripping psychological thriller:
image1
The Pout-Pout Fish:

Stay in touch.

© 2025 AMPLE READS