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Total Quality Service: Principles, Practices, and Implementation

by D.h. Stamatis

2021-01-08 09:27:28

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 A customer's happiness is the key to any successful business, because he or she will actually come back! While most unhappy customers won't complain, they'll also never buy from the same business again. In Total Quality Service: Principles, Pra... Read more
 

A customer's happiness is the key to any successful business, because he or she will actually come back! While most unhappy customers won't complain, they'll also never buy from the same business again. In Total Quality Service: Principles, Practices, and Implementation, D.H. Stamatis shares a series of ideas to raise the level of quality in your company. Focusing on the union between sales and marketing in improving customer relations, the text shows readers how to see their business from a customer viewpoint, a skill that will increase sales tremendously.

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Book Details

File size9.02 X 5.98 X 0.9 in
Print pages336
PublisherTaylor and Francis
Publication date August 1, 1995
LanguageEnglish
ISBN9781884015830
autor-image
D. H. Stamatis
Author
...

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Store Availability Book Format Condition Price
Indigo Books & Music In Stock Hard Cover Hard Cover Buy CAD 204.11
Indigo Books & MusicIn Stock
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Hard Cover
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Hard Cover
Buy CAD 204.11
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