Nonfiction | Business & Investing

The Amazement Revolution

by Shep Hyken

2020-07-02 21:11:19

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Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate yo... Read more
Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies

In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:

- Membership

- Serious FUN

- Partnership

- Hiring

- The After-Experience

- Community

- Walking the Walk

Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or small. Less

Book Details

File size9.24x6.39x0.89inches
Print pages214
PublisherGreenleaf Book Group
Publication date April 1, 2011
ISBN9781608321063
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Shep Hyken
Author
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