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Managing Difficult Interactions

by Harvard Business Review

2020-12-29 21:00:57

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In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume hel... Read more
In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:· Determine which confrontations are worth an investment of your time and energy· Understand and manage the strong emotions that can arise during confrontations· Design solutions that meet all stakeholders' needs· Coach your direct reports to resolve confrontations productively Less

Book Details

Publication date October 14, 2008
Languageeng
ISBN9781422172575
autor-image
Harvard Business Review
Author
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digit...

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