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Zap the Gaps!: Target Higher Performance and Achieve It!

by Ken Blanchard

2020-05-12 19:11:41

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In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.Managers at all levels within organiza... Read more

In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:


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Book Details

File size5.72x8.58x0.72inches
Print pages160
PublisherWilliam Morrow & Company
Publication date May 28, 2002
LanguageEnglish
ISBN9780060503000
autor-image
Ken Blanchard
Author
Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. His phenomenal bestseller, The One Minute Manager®, has sold 13,000,000 copies. He is C...

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