Business & Money | Economics

Customer Service in Tourism and Hospitality

by Simon Hudson

2020-04-16 18:00:26

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Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developi... Read more
Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. Less

Book Details

Publication date November 30, 2012
Languageeng
ISBN9781908999351
autor-image
Simon Hudson
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