Customer Service in Tourism and Hospitality
by Simon Hudson
2020-04-16 18:00:26
Customer Service in Tourism and Hospitality
by Simon Hudson
2020-04-16 18:00:26
Provides the âwhysâ and âhowsâof customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developi...
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Provides the âwhysâ and âhowsâof customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
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